28th International Congress on project Management "Project Management in the Digital Decade"

Numerous organizations started their digital transformation (DT) efforts in recent years, particularly through IT infrastructure enhancements aimed at managing data and facilitating communication among stakeholders at both organizational and project levels. This trend is particularly noticeable among non-profit organizations (NPOs) that manage projects. Nonprofit organizations (NPOs) constitute a significant segment of society, leveraging the skills of both paid staff and volunteers as a vital catalyst for civil society. This paper initially explores the theory of socio-technical system design (STC), within which the evolution of NPOs is situated. Second, a literature review on the digital transformation of NPOs and in particular the case of one international NPO is described. Thirdly, the authors analyse how the competence of result orientation (RO) of the project team mediates and personal communication (PC) moderates DT’s introduction in an NPO to accomplish project success. Among the major findings, the paper shows that DT eases the work in the projects, the data management and transparency, and favours both project efficiency and project effectiveness. The paper also reveals the mediating role of RO of the project team and the moderating role of PC help to achieve project success. DT and IT systems integration has its limits with impacts on project success.